Terms & Conditions

1. Our service

AwAn eSIM supplies digital eSIM mobile data plans for destinations worldwide. Coverage, data allowance and validity are described in the selected package.

2. Device compatibility

Before purchasing, ensure your device supports eSIM, is carrier-unlocked and is compatible with your selected destination and plan.

3. Orders and payment

Provide accurate customer and contact details. Prices and available payment methods are displayed at checkout. Orders are fulfilled following payment verification and admin approval.

4. Digital delivery and activation

Your eSIM QR Code / Digital Profile and available installation details are provided on your order page after fulfilment. Network availability and activation conditions depend on your selected plan and provider.

5. Refunds and cancellation

Cancellation is allowed only before the eSIM QR Code / Digital Profile has been generated and issued. Refund eligibility and processing times are set out in our Refund & Cancellation Policy.

6. Acceptable use

Use the service lawfully and in accordance with applicable network rules. Do not misuse the service or share confidential activation details with unauthorized parties.

7. Support and complaints

Contact support.awanesim21@gmail.com or WhatsApp +92 310 1093 984 with your Order ID. Complaints are acknowledged within 24 hours; investigation and resolution will be provided within 24 to 48 business hours.

Business Details & Registered Address

AwAn eSIM is a global product powered by AwAn Developers (UAE & Pakistan).

Registered Regional Billing Address: Lodhran, Punjab, Pakistan.

Global Tech Hub: Dubai, UAE.

8. Jurisdiction of Law

8. Jurisdiction of Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal dispute or claim arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Punjab, Pakistan.