Contact & Support
AwAn eSIM - Powered by AwAn Developers (UAE & Pakistan)
- +92 310 1093 984
- Registered Regional Address
- Lodhran, Punjab, Pakistan
- Global Office
- Dubai, UAE
Customer Complaint Handling Mechanism
We are committed to resolving customer issues promptly. If you experience any technical or billing issues:
- Submit your complaint via Email (support.awanesim21@gmail.com) or WhatsApp (+92 310 1093 984) with your Order ID and issue details.
- Our support team will acknowledge your complaint within 24 hours.
- Complete investigation and resolution will be provided within 24 to 48 business hours.
Installing your eSIM
iPhone: Settings → Mobile Data → Add eSIM → scan the QR code. Android: Settings → Connections → SIM manager → Add eSIM. Turn on data roaming for the eSIM when you arrive.
For purchase issues, see our Refund & Cancellation Policy.