Refund & Cancellation Policy

Eligible refunds

A full refund is provided if payment is completed but the eSIM profile cannot be delivered or activated due to a technical server error on our end.

Non-eligible refunds

No refunds are provided if the user's device is not eSIM compatible, if the eSIM has already been installed/activated and data used, or if an incorrect package was purchased.

Turnaround time

All approved refund requests will be processed to the original payment source within 3 to 5 business days.

Order cancellation policy

Order cancellation is allowed only before the eSIM QR Code / Digital Profile has been generated and issued.

Support contact

For refunds or cancellations, contact us on WhatsApp (+92 310 1093 984) or Email (support.awanesim21@gmail.com) with your Order ID.